Terms of service
Modification
Education Host Ltd (Terms of Service) reserves the right to add, delete or modify any provision of this policy at any time without notice. You agree to be bound by any changes Education Host Ltd may reasonably make to this agreement when such changes are made. If you have purchased services or software from Education HostLtd, the term of this agreement shall continue in full force and effect as long as you take advantage of and use the software or services that we provide.
Satisfaction Guaranteed
90 Day Guarantee Statement
Shared and Reseller Accounts If for any reason you are unhappy with the services you receive from Education Host Ltd during the first 90 days of service, you may request in writing via email or by our cancellation form (as mentioned below) that your services be discontinued at which time you will receive a full refund. You must also state a detailed reason as to why you are cancelling (as we request for any cancellation, no matter the time frame). We are the sole arbiter as to if your reason is a valid reason and if all possible steps were taken on your side and on ours to correct the situation causing the interest to cancel.
New Accounts
All new web hosting accounts purchased on our order page are set up within 24 hours by our account administrators. You will receive two (2) emails including login details after your purchase. Due to unforeseen complications with various mail servers and any connection problems between your ISP and Education Host Ltd, this process may sometimes be delayed.
Domain Names and Domain Transfers
In order for your domain name to point to the Education Host Ltd server your new account is located on, you must change your DNS (Domain Name Servers) at your registrar. These DNS are located in your welcome email and they are defined in a pair.
Please be aware that the above process is not known as a domain transfer. A domain transfer is if you want to physically transfer your domain to Education Host Ltd and away from your original registrar. You must create an account at Education Host Ltd and initiate a transfer. A domain transfer is $15.99 and that goes toward one year of registration with Education Host Ltd, added on to your current registration period with the previous registrar.
Education Host Ltd will take the necessary steps to register domain names on behalf of the client when requested. However, clients are responsible for renewing their domain names. Education Host Ltd does not take responsibility for failing to renew domain names. If your domain name was registered via our company, you must check and take appropriate actions to renew a domain that is about to expire. We do not handle renewals unless specifically asked for by sending a ticket to our helpdesk. If you have any questions at all about DNS changes or domain names in general, please open a ticket at our helpdesk.
Content
Education Host Ltd believes in freedom of speech; however, any content (written, visual, or implied) in the following areas will not be tolerated and is grounds for immediate suspension of service (in most cases customer will be allowed a zip file of their account): racism or prejudice due to colour, creed, or belief; any violent/malicious/obscene content written, visual or implied. We will not tolerate any type of hate site including terrorist related websites on our network. If we receive notice that there is such a hate site hosted within our network, the customer hosting the material will be notified immediately. They are required to remove the content within a certain timeframe or will face account suspension and/or termination.
We prefer that you self-govern your content and remain responsible and all-knowing of what your website publicly provides. Even if other users have access to your account, you are responsible for their actions. The resources and time needed to govern our servers by checking each website individually, which have growing and evolving content, is impossible. However, if Education Host Ltd, is made aware of any questionable content on a Education Host Ltd-hosted site, we will address the concerns immediately and directly with you to seek an amiable resolution. If any person contacts us about content they have found on a Education Host Ltd server that copyrights their own material or that they wish to be removed, we require a proper DMCA notice to begin investigation.
Liabilities
Education Host Ltd, makes no endorsement, claims, or promises regarding the services offered by our customers and will not be held liable for any disputes or claims against said customers. In no event shall Education Host Ltd, Inc. be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of a customer web site or from any information, services or products provided through a customer web site. If there is questionable content on any server in our network, we will not take any action against any material or action until the website is brought to our attention by contacting our abuse department.
Payments and Agreement to Pay
As consideration for the software or services purchased by you and provided to you by Education Host Ltd, you agree to pay Education Host Ltd at the time you order. All fees are due immediately and are non-refundable unless otherwise expressly noted, even if your services are suspended, terminated, or transferred prior to the end of the services term. Education Host Ltd expressly reserves the right to modify pricing through email notification and/or notice on its web site. You may make payment by providing either a valid credit card or PayPal email address.
Shared hosting, reseller hosting, dedicated servers and collocation services are all billed on an automatic basis on the first of every month. If you sign up mid month you will be charged a pro-rated amount from signup date to the first of the next month. Regular monthly charges will begin the following month. If you sign up for an annual plan you will also be charged a prorated amount and billed on a similar fashion. Education Host Ltd will automatically renew your services when they come up for renewal and will take payment from the payment method you have on file with Education Host Ltd at current rates.
If for any reason, Education Host Ltd is unable to charge your payment method for the full amount owed, or if Education Host Ltd is charged a penalty for any fee it previously charged to your payment method (such as a charge back dispute), you agree that Education Host Ltd may peruse all available remedies in order to obtain payment. You agree that among the remedies Education Host Ltd may peruse in order to effect payment, shall include but will not be limited to, immediate cancellation without notice to you of any domain names or services registered or renewed on your behalf.
You agree that you are solely liable for arranging that your services are renewed, and that Education Host Ltd shall not be liable to you or any third party if it is unable to charge your payment method in order to renew your services. You also agree that you are liable for all services that have been rendered on your behalf until a termination of service has been officially received by the accountholder for services.
Late Payments
If at any time, your hosting payments become past due, you will receive a notification via email (to the most recently updated email address on file) with instructions on rectifying the situation. Please note that Education Host Ltd holds the right to deny access to and/or de-activate accounts hosted on our servers of which have unpaid past due balances.
Accounts are at risk for suspension of service if payment for hosting is not received 10 days after the due date.
Shared/Reseller Accounts 10 days past due will be assessed a late fee calculated at 30% of the balance due to re-activate service.
If an account holder submits a bank assisted dispute for services rendered, their hosting account will be de-activated within 48 hours if the payment issue has not been recovered. A charge back fee will be added to the amount disputed by the customer.
We only accept credit cards, debit cards, or PaypPal for payment of services. Yearly plans renew automatically and are charged to the most recently updated credit card (or Paypal address) on file. In the event that your yearly/monthly charge is denied and we are unable to contact you, then the aforementioned fees to enable your account shall apply. Monthly installments will incur for the entire duration services are rendered and you remain subscribed to until you submit proper cancellation of the account.
Any debt not paid 90 days after the due date will be forwarded to an outside collections agency for proper collection. At that time, the account holder will incur a collection fee added to the balance previously due.
Please note that Education Host Ltd holds the right to deny access to and/or de-activate accounts hosted on our servers with past due balances.
PLEASE ADDRESS ANY QUESTIONS REGARDING PAYMENTS TO OUR ACCOUNTING DEPARTMENT BY OPENING A TICKET AT OUR HELPDESK.
Dedicated Servers
All dedicated server and collocation server invoices will be generated by the 25th day of each month.
All server invoices are due on the first of the month unless otherwise specified on your invoice.
Invoices are considered as late after the 4th day of the month. After this date, past due clients will be subject to suspension and a discretionary late fee will be applied.
Suspensions will run between the 5th through the 7th day of each month. We avoid running suspensions over the weekend in order to avoid inconveniencing our clients with prolonged downtime.
Overage Charges
Our service plans are designed to accommodate the majority of usage scenarios given the needs of our customers. However, your usage may vary and require additional allocations, specifically in the areas of storage and traffic. We will never charge your card automatically if your account requires more resources. You must keep your email address updated within your cPanel, so that you may receive an email when your account reaches certain limits determined solely by our system, ie. bandwidth exceedment warning at 80% at which time you may contact us to purchase a higher transfer quota for your account. If you do not contact us, the system will suspend your site if your allotments exceed.
Cancellations
Shared/Reseller/Dedicated/VPS/Colocation Accounts – If you wish to cancel your services, you must get in touch with us five (5) business days prior to your renewal date. If your notice of cancellation is not received within this time frame, you will be liable for payment of the proceeding month and hereby agree to complete payment as invoiced accordingly.
If you cancel your account and your payments still continue to recur for any reason such as 1) by fault of Education Host Ltd staff 2) by fault of the credit card processor 3) by fault of any other payment collection company, we are to be held free of liability for any overdraft fees that are issued by your financial institution.
Refunds/Account Termination
If, for any reason, Education Host Ltd fails to deliver said services to you, a prorated refund will be issued. No refunds will be issued if abuse of our stated policies forces Education Host Ltd to suspend or terminate your services prematurely. In the event you request account cancellation, once your service has been cancelled your account will be suspended from use. It will then be deleted within 30 days. Cancellations of accounts pre-paid for on a monthly basis will not receive a refund for the remainder of the billing period. Cancellations of accounts pre-paid on a yearly basis will only receive a pro-rated refund based on the monthly rate of the same hosting plan. All add-on service payments are non-refundable as they are included only during the life of the hosting plan. If for any other reason your account becomes suspended and remains suspended it will be deleted after a 30-day period.
If you cancel your account and your payments still continue to recur for any reason such as 1) by fault of Education Host Ltd staff 2) by fault of the credit card processor 3) by fault of any other payment collection company, we are to be held free of liability for any overdraft fees that are issued by your financial institution.
cPanel Transfers
Education Host Ltd, Inc. provides free cPanel account transfers for all new accounts (less than 30 days from the sign-up date). Transfer requests submitted after this 30-day period are subject to transfer fees based on source account size. Please contact a member of our sales team for more information. All transfers from remote networks (servers hosted outside of the our data centers) are not guaranteed. There are many factors that can affect remote transfers that may be out of our control (poor network connections, firewalls, missing/incorrect account credentials, corrupted source account data, etc.). We can only promise that we will make our best effort to transfer your data to our servers. If we are unable to complete the transfer, we will let you know so that you can handle the transfer yourself. We also cannot be held responsible for the integrity of your transferred data.
Source Server Requirements:
Active cPanel license
A recent stable version of cPanel
MySQL8 or later (Note: All servers/accounts come with MySQL8. Please ensure database compatibility before submitting the request.)